well where do u start.chose for the location.we were prepared,but not really prepared.we had life insurance.we were four of us in the meeting room.the funeral director offered their condolences.then the BIG QUESTION WAS FROM THE FUNERAL DIRECTOR.WE NEED SEVERAL THOUSAND dollars up front.this really happen to us.i am really seriously telling the truth. heard that i was and the other three were about to leave.but regrouped.it is for our relative.everything was to rush,rush rush.business,business,MONEY.WHERE IS THE CONCERN FOR THE CUSTOMER AT HERE. TO ME THIS WAS UNCALLED FOR.UNPROFESSIONAL.THIS IS A FUNERAL HOME NOT A CAR LOT--WHERE DECISIONS ARE MADE.PEOPLE ARE FULL OF GRIEF,.SO WE STAYED HAD THE SERVICE AND MOVED-ON.INSURANCE LADY --SHOWED US THE BEST RESPECT AND INTERACTION THERE.SHE WORKS THERE.MY RELATIVE ENTERED THE OFFICE AREA SOME OF THESE PEOPLE WERE SNICKERING AND LAUGHING SHE SAID.SOME EMPLOYEES WERE.WHATS FUNNY ABOUT THIS. ANYHOW THE FUNERAL WAS FOR OUR LOVE-ONE.
Nice people. I've been here too many times recently and they are always friendly and the facility is clean.
No one wants to visit ANY funeral home, but Highlands makes it bearable. Comforting staff offer great support.
David Johnson is the most unprofessional funeral director in the business. He is a professional liability case waiting to happen. No compassion for the family's loss. This man should not be dealing with people. Wendy is all about the profit and the commission the funeral home receives from the florist, monument company, etc rather than the family. They make you use there people that pays them the most commission rather that the companies that the family wants to use. This use to be a high class funeral home but it has really went downhill in the past few years. The owners are never around.
Great family business to work with. I have used their services for each of my parents. Very compassionate and professional from start to finish. The complete staff makes you feel welcome and appreciated. Mark
Highlands Funeral Home is a US Funeral Home based in Louisville, Kentucky. Highlands Funeral Home is located at 3331 Taylorsville Rd, Louisville, KY 40205, USA.
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