I got my car washed here for over a year, and had very good experiences for the first few months. I had a monthly car wash plan that was affordable and I got 2-5 car washes per month. However In August 2016 I moved away from the area and needed to cancel my car wash plan. I informed the manager and he said he would cancel the plan. Then the following month (Sept.) I got a charge again, and I called the manager again to have it cancelled. He said that it was already cancelled, but I explained I can see the charge on my statement which clearly says "Best Express Car Wash", on the 15th of the month, as it had always been. I communicated with the manager in person and by phone and email off and on for several months, but the charges never stopped, as recently as Jan. 2017. I decided to file a fraud charges claim with my bank and got a new debit card. Finally this month the charges stopped, however my bank denied the claim stating the charges were legitimate, due to "correspondence with the business" - meaning they just asked the manager and he lied and said those were legit charges. If I had access to a cheap attorney I would sue for the fraudulent charges over 5 months, but the legal costs will out-weigh the money I would get in court. This business is dishonest and made no effort whatsoever to fix the fraudulent charges after I gave them plenty of opportunities over 6 months. I will never be getting a car wash here again.
Best car wash I've been to. Very nice guy.
Friendly service and they always make my car spotless. Highly recommended!
Best Express does great things for their community and have always gone and above and beyond to take care of their customers. Hands down my favorite in town. I refuse to go anywhere else!
I am on the monthly unlimited wash plan. There is rarely a wait, and they do an excellent job on the pre-wash prep.
Best Express Car Wash is a US Car Wash based in Louisville, Kentucky. Best Express Car Wash is located at 2301 Taylorsville Rd, Louisville, KY 40205, USA.
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