After Sarah started to raise her voice and become irritable with me, I realized my satisfaction was not guaranteed. I have used this florist every since I bought our wedding flowers from them years ago, but will not use them again. It's extremely disappointing.
Beautiful flowers, great service, reasonable price....Great Combination!! This was my first time shopping at Country Squire Florist. After spending 30 mins at another popular local florist, feeling like I was not going to find what I was looking for and without anyone asking if I needed assistance, I decided to try Country Squire. I am so glad I did. From the moment I walked up the beautiful entrance way, I felt welcomed. Then I walked in and friendly face promptly greeted me and asked if I needed help. I told him what I was looking for and he brought out 3 different options!!! It was EXACTLY what I was looking for....then when he told me the price, I was pleasantly surprised...sold!! The flowers were a big hit for the special occasion.
Every year, from Iowa, I send flowers in early Nov to my mother in Louisville. I found Country Squire years ago just by Googling. This year I thought that maybe they had not received the flowers, and called Country Squire. They immediately offered to re-send the entire large flower arrangement. I later today found out that the flowers had been delivered perfectly. I am so appreciative that they are willing to give EXCELLENT service in case of a problem with my order, even if it had been stolen after delivery. Thank you Country Squire!
If I could give them a higher than five rating I would. I called them at about 4:30pm from out of state to deliver my ten-year-old daughter some flowers for her birthday. They close at 6:30 and offered to take the delivery to her on the thier way home. They went over and above to get the flowers to my daughter for her birthday. I had called every other florist in the area and nobody would do anything for me. I say it again, these folks were closing but decided to take the deliver for me on there way home! They also added a balloon to the flowers since my daughter is 10 years old, and when it came time to fill out the attached card, all I could come up with was "Happy Birthday, Love Daddy", but I swear the man on the phone sounded like he worked for Hallmark because he came up with wonderful things to say on the card that sounded so much better! He mentioned he had daughters himself and so he would make it a perfect floral display for a 10 year old girl. I cannot say enough about these folks!! I was in a bind, they knew it, and they took care of me 150%. Not much later I got a call from my daughter screaming with joy and how beautiful the flowers were, and mentioned that there were many buds that were still going to open. She said that what I had written on the card was beautiful, (again thanks to the folks at Country Squire) because my own ords were not nearly as beautiful as what they had come up with. It would be crazy to go anywhere else for our floral needs! Thank you so much Country Squire, you folks truly know what the definition of customer service is! They even sent a picture of what they were going to deliver so that I could see it before it went out.
A huge THANK YOU to the wonderful Wilhem family at Country Squire Florist for creating such a beautiful basket for my Grandmother's funeral...and with less than a 24 hour notice!
I called and talked to Sarah, who offered limited solutions on her very limited terms. Not what I expected from a company who proudly boasts on their website that their "commitment to you is 100% satisfaction." This is the order that had a problem, and I would expect that this order would be made right. Not on future flowers or a paltry discount on a future order.
I surprised my wife with some beautiful flowers...that were dead two days later. When looking at the stems, the vast majority were cut so short, they didn't even reach the water.
I have used this company before in the past and have been very happy with them. Unfortunately, sometimes you don't really discover how good (or bad) a company's customer service is until something goes wrong.
Country Squire Florist Inc is a US Florist based in Louisville, Kentucky. Country Squire Florist Inc is located at 9601 Shelbyville Rd, Louisville, KY 40223, USA.
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