Scott is the man. We live in Bloomington, IN but still travel to Seng's in Louisville for any jewelry needs. Well worth the drive. Great customer service, experts at what they do!
After visiting several other jewelry stores in the Louisville area my fiancee and I decided to look at Seng's even though our initial impressions were that they were very high end and it would be a short visit. Lee Davis greeted us and I felt for sure that he was going to say there's nothing in our price range (~$1k). After talking with him about our requirements, Mr. Davis said they could make virtually anything for us at almost any price point that we would need. WOW! After spending a half hour with Mr. Davis, he was both very helpful and extremely knowledgeable. I placed a custom order for an engagement ring that a previous area jeweler would not work with us on (cough, Shane Co), inscribed at no charge, and bought our bands as well. The ring was made exactly how they rendered it! They even upgraded the ring to 18k gold at no charge, another big WOW! Thanks Seng's!
They have lost my order and by now are avoiding my phone calls. A simple order of a replacement wedding ring has turned into a 4-month ordeal that leaves me wondering if I will ever get my money back or see my wife's ring that they kept for matching. I will never do business here again.
I brought my Omega in to have the battery replaced and the jeweler marred up the back of my watch getting the back cover off. Not happy at all since a new battery install is 25$. Point being, if you have anything of value, I absolutely wouldn't have them perform service to it, of any kind.
I walked into the store expecting to be completely ignored as I was not wearing high end clothing. I could not BELIEVE how helpful and friendly the jewelers were in spite of the fact that I said I was only "browsing." I ended up having a ring made for my stepson in honor of his late father. They mailed it to me as I lived in Oklahoma at the time of the purchase. My stepson cherishes the ring and I cherish the memories of the experience.
Seng Jewelers is a US Jewelry Store based in Louisville, Kentucky. Seng Jewelers is located at 453 S 4th St, Louisville, KY 40202, USA.
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