The manager Quint patiently took the time to help me today and was very helpful. I really appreciated his professionalism. Great customer service.
Great customer service at JC Penny on Outer Loop in Louisville.. Your associate #0969 was so friendly, knowledgeable and helpful I will definitely make this my home store..
They are having a great shoe sale especially if you use the coupons that come in the mail and it gets better if you use JCP credit card.
Worked here from 1994-2001. Not what it used to be. Customer service was tops back then. Not so much, now. Stood at the Men's register for close to 5 minutes with merchandise, ready to pay. Not a soul to be seen. I ended up going downstairs, and on my walk to the down escalator, never saw one employee on the second floor. Absolutely ridiculous. I ended up paying at the registers by the front entrance, where the young woman was professional, and more than happy to be of service. What saved this from being less than a 3-star review was her service, and that I think there is a lot of good merchandise. The problem is the customer service, or lack, thereof. Good merchandise is not worth it if there's no one there to be of any help, or at the very least, to sell it. Will also note that I was not the only person who brought their merchandise from the second floor to pay for it. So, kudos to the young woman for knowing what customer service is. Maybe she should help train.
Decent store little dated, priced high so they can give the illusion of a mark down. All in all worth the stop.
Jcpenney is a US Department Store based in Louisville, Kentucky. Jcpenney is located at 4803 Outer Loop, Louisville, KY 40219, USA.
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