Hope I never have an accident in Louisville, Kentucky. I might end up here.
Not family friendly! The nursing staff is great. However, the nursing manager is selective about policies. After 3 nights sleeping in the room with my wife, the junior nursing manager decided that the small air mattress I was using to sleep next to my wife was an issue. The mattress is no bigger than the broken and dirty recliners. The bathroom on the fourth floor has been out of service for at least four days now.
Most of the cafeteria staff is very caring, especially those behind the line. The cashiers however will chat amongst each other while people are waiting.
I have been in bed, at Norton Hospital, for seven weeks tomorrow and all of the personnel have treated me like family. I have made many new friends and you could not meet a nicer bunch of people.
Parking is an issue as well. The parking garage reserves spots for staff ahead of patients and family. No better than the fourth floor if you want to visit.
The nurse I saw today was great but my sister said the day before she was alone and used the restroom. She had her intestines reconnected after cancer. She said she pressed the button five (5) times while on the toilet for a nurse because she was weak, dizzy and needed help. No one answered her call. She could have fallen and been bleeding on the floor for all the help she received.
I had the displeasure of having to visit this emergency room because of a fall while visiting relatives in Louisville. I arrived at 7:30 pm and left at 4:25 am . I didn’t get in room to see Dr until after o 6 hr wait. Had broken bone . This is unacceptable .
The room and restroom were dirty. If this had been a hotel room I would have walked out the minute I saw it.
(You know who I mean)
5th floor, 5 pod, bed 4.
My sister had surgery on Monday and her children brought her here. I drove two hours to bring her home on Thursday. Been hours and no release. Went to have my parking pass validated and was told no. They issue ONE parking pass to a patient. Her children had the pass on Monday for surgery and then left to go home to St. Louis. I'm here to take her home on Thursday and they won't give me another pass. Her children did not know they had to give me the pass. This is the first medical facility that I've had to pay to pick up a patient!
Would have given it a 1 star but they managed not to kill my wife so I gave them 2. TCU unit SUCKED. Filled with staff that doesn't give a flip. If you need surgery, go ANYWHERE else.
Norton Hospital is a US Hospital based in Louisville, Kentucky. Norton Hospital is located at 200 E Chestnut St, Louisville, KY 40202, USA.
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