Excellent care. Great sharing between different departments to work to find a solution and treat my complicated condition. Highly recommend. Clayton Smith, internal medicine is best Dr I’ve ever had.
I love the fact that there's different practices in one roof, but I just wish that you can leave a message for a doctor or nurse practitioner after hours to reschedule an appointment.. otherwise, this place is great.. I would recommend this to my family and friends.
I ended up having to fire the doctor as my primary care physician because he made it seem like I was lying when the hospital refused to see me in the ER. He canceled my appointment without my knowledge. I was having to hear about his sex life which I cared nothing about. And he violated HIPPA laws and made sure others knew about the patients information when they did not need to know.
Dealing with ULP is a nightmare. Their staff and billing department are the WORST. Expect a surprise bill 8 months later, and when you call to discuss, a rude staff who are automatically defensive and will even hang up on you. And of course, the waiting. This place is a joke.
PLEASE DO NOT choose a provider with UofL Physicians. One star is being too generous. It will be a nightmare to deal with office staffs, billing, customer service, business office. You will be calling for days and days with no one answering the phones. You will sit on hold for hours. If you are lucky enough to be able to leave a voice mail it will take several days to several weeks for a call back. Then if you ask a question they will have to call you back. They won't. If you have a prescription that needs to be refilled you can forget about it. It will take 3 weeks back and forth before they finally tell you to make another appointment. Then you can wait another several weeks to a month to see the physician. Want to change doctors and get your records? No way. Not possible. I have never before had to deal with such incompetence in just seeing a doctor. DO NOT risk your physical and mental health with UoL Physicians!
University Of Louisville Physicians is a US Hospital based in Louisville, Kentucky. University Of Louisville Physicians is located at 401 E Chestnut St, Louisville, KY 40202, USA.
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