To sum them up- holes in walls, ac unit pulled from wall where there was layers of dirt and dust. (We woke up feeling a bit sick.) Dirty walls, a chandelier that lost its swagging chain due to, I’m assuming a guest must have pulled it’s swag hook down- since there was an unfixed hole in the ceiling. Photos from the 80’s hanging on dirty walls, a sink that didn’t drain properly, dirty coffee cups. Gross!
The room service was quick- food was great. The Chef must have wanted to work at an upperclass facility; like I wanted to stay at one.
This was my first experience at this hotel and I won’t be back.
Conveniently located to the expo center. There is a shuttle but it is within walking distance. The staff is very helpful. Clean, nice rooms. The pool is very nice.
I thought I was able to post photos, I will have to post them on another site.
I booked last minute and the staff seemed very nice, I didn’t have any issues checking in or getting my key. The gentleman that was checking everyone wasn’t exceptionally welcoming and carried on with a conversation with the previous guest. I waited 10 minutes for them to finish up- that did not bother me but I know it would bother others.
Traveling with two kids in tow is not very easy. Instead of a happin’ area I searched for in my 30’s with a great bar, I wanted something luxurious —pamper me, please!! If I am willing to pay top dollar for a room; I expect it. The packaged soaps and bundled individually package samples of lotions... I did enjoy them!
Amazing beds and amazing pillows. Wonderful and accommodating staff. The rooms were very nice, and had actual coffee pots instead of kureg! Keep that up! Will absolutely be staying here again in the near future. Also, try the chicken noodle soup
This hotel is older, but we'll maintained. It is also huge. The staff is friendly and helpful and the rooms are clean. The location of this hotel is awesome due to the proximity of the airport and fair grounds. There are other hotels near by, but I always stay here because of the quality service.
The room speaks for itself. Please see the photos. I was so tired from driving since 9am (it was 7:00AM). I did not complain to the front desk, since this is their establishment and there is no way a hotel doesn’t know their spaces.
I won’t stay at another Crown Plaza.
First time at this hotel and was very unhappy with my experience. The price we paid for our room and for what we got I would have rather stayed at Days Inn. They try to make it seem like a upper class hotel but it's truly far from it. You get no appliances in your room unless you pay extra, like a fridge, microwave, etc. You dont even receive a complimentary breakfast in the morning. The food and food service are very poor for what they charge. The overall cleanliness was poor throughout building. Smells like an ashtray the moment you walk through the door. The overall customer service was poor, lady at counter was very rude when answering our questions, older lady in gift shop was rude to my daughter, and shuttle service could have been better managed. The restaurant staff was more worried about talking to each other, leaning up against the walls, or just yelling to each other across the restaurant then taking care of customers.
Crowne Plaza Louisville Airport Expo Ctr is a US Lodging based in Louisville, Kentucky. Crowne Plaza Louisville Airport Expo Ctr is located at 830 Phillips Ln, Louisville, KY 40209, USA.
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