Great experience! Last minute rental, courteous service. Charlie was extremely helpful! Would definitely use them again.
Chris (new Manager) was great. He was very friendly and provided excellent service. He was very knowledgeable and answered all my questions.
Big operation. Well run. The employee who brought my truck to me adjusted the fuel level because the actual level was lower than what the computer had printed. Great service.
Wonderful customer service. Gentleman who installs trailer hitches was already there past the time he was supposed to get off (working on another customer's car) and he stayed to fix the hitch on my truck even though he should have been gone an hour before. Charles L. was so helpful and did everything he could to find me a tow dolly that night, unfortunately there were none available and he asked me to come back the following morning. I was there when they opened and Charles got us all hooked up and ready to go. Best customer service I have ever had. I can't thank everyone at U-Haul on Bardstown Rd. Louisville enough!
Moved from Northwest Indiana to Louisville this weekend and was here to drop off a U-Haul truck this morning. Waited for about 5 minutes at the return location before heading inside to make sure they knew I was there. The only person in the building was the employee standing behind the counter. I said hello and explained the reason I was there. He didn't say anything and then walked into a back room. He came out 10-15 seconds later and returned to the counter, still never acknowledging me. It didn't seem like he wasn't to help me so I decided to do complete the return myself. As I was headed back outside to start the after-hours return process I heard another man come in and walk up to the counter and start talking. The door shut behind me before I was able to hear if the employee responded to him.
The after-hours return process took about 5 minutes and as I was headed to the key drop off box, the employee was on his way out toward the truck. I told him that I had just finished the return process and just needed to drop off the key. The only reason I know he wasn't both blind and deaf was because he stuck his hand out for the key as he walked past. Again, not one word and he barely slowed down as he passed me.
I heard him open the back of the truck as I walked away from this place for the first and last time.
U Haul Moving Storage At Bardstown is a US Moving Company based in Louisville, Kentucky. U Haul Moving Storage At Bardstown is located at 4128 Bardstown Rd, Louisville, KY 40218, USA.
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