Dauenhauer was AMAZING through what turned out to be a very complicated and difficult situation, due to no fault of their own. I had a broken drainage pipe outside the house, and my sewage lines were backing up through that broken pipe and flooding the yard outside my house with *ahem* waste. I knew I would need:
- The line snaked to clear the clog causing the backup
Dauenhauer went above and beyond, getting their Customer Service Specialist team involved, who were amazing, to liaise with the property manager, my previous plumbers, and myself to find the best solution to the problem. They were able to get her to agree to let them onto her property to do the work, came back out as soon as they had that permission, and completely fixed the problem. Cannot say enough positive things!
- A clean-out added so that I could access the line in the future
Will recommend to anyone needing a plumber.
They discovered that my line actually joined the neighbor's line, and then their line connected to the sewer. The block was in my neighbor's line, but the neighbors are renters and the landlord was deceitful, obstructive, rude and incompetent. They absolutely refused to do the repairs necessary to fix their own plumbing line. Since my house was lower, they also continued to run water down their drains, causing their sewage to back up to my house. Delightful.
We had them come out to fix our hot water heater. The tech Robert was very through and polite. He was able to show us where the problem was. We went with them to do the replacement because of the high quality service. I will definitely use them again for future service if the need arises.
- The broken pipe fixed
Very positive experiences the couple of times they have fixed my problem. Very fast, easy to talk to and very friendly. Robert was awesome today, by the way. I love our newly fixed pipe that no longer leaks and he fixed it super fast!!
The customer service lady that confirmed my online appointment request was awesome, too. Top notch experience!
My husband and I just want to say how happy we are with your service. Elvis came out to look at our water heater. I had already told him I thought we needed a new one. He checked everything and said it looked good, reset a breaker that had tripped and said to watch it and he would check back with us. He called us that night to see if the water heater was still working...which it was. The next day, the breaker had tripped again and I contacted Elvis. We ended up replacing the water heater, which was the right thing to do since it was over 18 years old. We appreciate SO much that he was completely honest with us on Day 1, checking everything and suggesting we may not have to replace the unit. Although we had to replace it anyway, the fact that he tried other options is very honest and very impressive. He was super friendly and we felt very confident with his abilities and service. We have used your company for past service and have always been very pleased with your technicians. Thank you for your commitment to customer service and your fantastic employees! We will continue to recommend you to everyone we know.
We had an urgent back flow issue in the basement, and Dauenhauer took care of it promptly (even on a holiday!) I would also like to point out that Tim, the technician, was very polite, professional and knowledgeable. Thank you!
Dauenhauer Plumbing is a US Plumber based in Louisville, Kentucky. Dauenhauer Plumbing is located at 3416 Robards Court,, Louisville, KY 40218, USA.
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