Ross and his team are extremely knowledgeable and will take the time to answer all your question's. They are a hard-working and great group of guys and gals who truly and sincerely care about your experience. For the numerous of bikes I have purchased here, I only consider Middleton Cycling & Fitness. You are treated like family and the laid back and knowledgeable staff do not put pressure on you, rather want to make sure you are fitted to the right bike and the budget you want.
Prices are great, but their customer service is the reason why I continue to go back. Everybody from Ross and Nira to Daniel in the back, absolutely fantastic support. Keep it up guys.
In response to the recent few 1 star reviews. From a repeat customer and frequent visitor, my experiences juxtapose the 1 star reviews that are bogus, and are slander on a business. I have never experienced anything remotely of aforementioned negative reviews. Not too often do businesses have 60+ 5 star google reviews, so obviously this business has their customer service, ethics, and business model working well. Do yourself a favor and check this shop out, you will not be disappointed and you will also be asking yourself how someone could write a negative review.
Thank you Ross for all your help with us & our family in making our purchases fun & exciting. We highly recommend him and his team for your first bike or to upgrade to another one....Thank You Ross
First time customer. Came in with a routine repair request on a bike I purchased elsewhere. Ross and his staff treated me like I was their best customer. I was greeted in the parking lot as I was going into the shop with my bike. I felt welcome from the moment I arrived. They fixed my bike while I waited and charged me only $10. I couldn't believe how inexpensive my repair turned out to be. I hardly ever review a business, but these good folks have earned my future business. Check 'em out if you're looking for a bike shop that knows what they're doing and treats everyone with kindness and respect. 10/10!
Our family has been doing business with Ross, the owner of Middletown Cycling, since they opened. We've had nothing but honest, caring & knowledgeable service from Ross & his entire team! He listens to our concerns & needs in buying our bicycles & accessories & he then directs us to the right bicycle. If any problems arise, he is right there to take care of it. We have referred our family & friends to Ross & they all have the BEST comments about their experience with Ross & his Team! We completely trust Ross & Team at Middletown Cycling & we will be returning to his shop! In our opinion they are benchmark!
I purchased a new bike here a couple of months ago and I love it. Not only did I get a great deal but all the staff are super nice. I had a issue with my dropper seat post so I took it in this week. I didn't get all the usual accusation type questions associated with repairs / warranty issues you'd expect with most shops. They simply asked what was wrong, checked it out and replaced it while I waited. Normally warranty issues require weeks if not months of back and forth with the manufacturer and time without a bike. These guys take that on themselves so I get to keep riding. This is above and beyond what you might expect and for that, I tip my hat to these guys. Thanks again for raising the bar on customer service.
Middletown Cycling Fitness is a US Bicycle Store based in Louisville, Kentucky. Middletown Cycling Fitness is located at 11519 Shelbyville Rd, Louisville, KY 40243, USA.
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