Writing strictly from the repair perspective. These guys are great. I've been in three times and been treated very fairly in therm of repairs and advice. Perhaps they are interested in cultivating loyal customers rather than just churning through high volume sales. As long as that continues to be the impression I get, this will continue to be the bike shops I go to.
I purchased a Water Rower from Brooke at the St. Matthews store. I had a great experience and love my new rower! I can’t say enough about the folks at Schellers.
On the new bike side, it seems like their preferred brand is trek. I had a friend buy from them and he was sort of annoyed with how little education they gave him on the bikes features, how to use them, and how to take care of the bike. He said it was like they were just shooing him out of the door after the purchase. Not my experience so not factoring it into the review.
I really recommend this bike shop. I got a good bike fitting where I got some important insight into how I ride and what I might change to get more comfort and power out of my cycling stroke. I found the folks there personable, patient and approachable. I was pleasantly surprised with how willing they were to give me a great experience and a very reasonable price on a fabulous bike. I really enjoy small bike companies but I chose to go with Trek because I really felt that Trek supports you and your bike for life. The lifetime carbon frame warranty is impressive as well as their program to repair or replace your frame in an event of a crash or non warranty applicable event. Also, this shop helped me get a hard bike case for the bike so I could take it with me abroad. The packing was well done.
Staff was very helpful. I needed a bike and they helped me find the right one. I knew pretty much what I needed but they made sure I was informed on everything before sending me out the door.
Love this Scheller's store! Brooke is very knowledgeable and never too busy to answer a question. The free seminars here are really helpful, too. Sent my daughter off to college with a bike in good repair and everything she needed to keep it that way. Looking forward to more rides through the parks led by Brooke, too. Awesome!
Scheller S Fitness Cycling St Matthews is a US Bicycle Store based in Louisville, Kentucky. Scheller S Fitness Cycling St Matthews is located at 132 Breckenridge Ln, Louisville, KY 40207, USA.
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