We went to Destin, Fl and to get there, you cross a bridge with no toll booth, just cameras and they mail you the bill. So we used the bridge to get there and come back. The toll by mail was $2 each way. Dollar decides they want to charge us $2 for each toll and an extra service fee of $15 for each toll. So something out of our hands cost us $34 instead of $4. I'll be headed up there shortly after writing this because that's ridiculous
Everyone was kind and courteous. The car was as you would expect it to be. Clean and functional.
Good experience with administrative details, picking up and dropping off car etc....good price too...only concern was incredibly bald front tires...sad
Fantastic service, one of the friendliest agents i have ever dealt with. Great Job!!!!
HORRIBLE!!! I rented a car from these jerks on Saturday 09/30/2017. I usually go with other rental car companies at the Louisville Airport, but since I got a great rate, I decided to go with Dollar Rental Car. I rented from them a month ago and had minor issues. However, this time was different. When arriving at the counter, the LAME counter guy (Steven), said they only had ONE car type for a Full size. Then, when it was time to print the receipt, he had to go way up to the Hertz rental car counter to print it out because their system wasn't working. So I had to wait. After getting the keys, going to the parking lot and checking the car I was given, I noticed there were small dents, scratches, paint chip marks, dirty windows, and minor marks all around the car. When I asked the parking lot attendant (Fabbio), think that's his name, for Dollar Rental car to make notes, he said "Oh, don't worry about it, it's a used car, so they are not looking at the minor marks. The marks and scratches have to been at least ONE inch deep." By this time I was mad, and drove away. He was too lazy to even take down notes for the car's condition. Okay, so I went about my business. For some strange reason, I felt the need to check my credit card balance. To my surprise, the counter person put a 310.00 hold on my credit card. I was furious!!!! I called and he told me that Dollar Rental car always charge a 300.00 deposit for MAJOR credit cards. Now I know for a fact that is wrong, because a month ago, I was charged a 200.00 deposit. Now all of a sudden, 310.00 is on hold. The car only cost 41.00 to rent with taxes included!!! I hung up on him. All the other car places charge 200.00, from my past experiences a few months ago, but here you have Dollar holding 310.00. I will NEVER rent from them again. Today was my last rental from this company. Are you kidding me? 300.OO hold, just to rent a rental car, and the FACT that I have a MAJOR credit card and not a debit card? No where on the counter is there information stating the deposit amount. They just ASSUME all customers know. It should be MANDATORY that the counter person tell you the deposit amount BEFORE he/she charges your card, so you can decide if you want to proceed or find another rental car company that's cheaper. I am still in disbelief. 310.00 hold for a car that's dented, chipped, scratched up and DIRTY! What a joke. I'll go back to the other car companies even if they are a bit more expensive. Bye, bye Dollar Rental Car!
Dollar Rent A Car is a US Car Rental based in Louisville, Kentucky. Dollar Rent A Car is located at 600 Terminal Dr, Louisville, KY 40209, USA.
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