Typical experience for a Marriott property. Staff was friendly, but not particularly outgoing. This isn't a complaint... It's just that I expect a certain level of service and maintenance from a Marriott location. This Courtyard met my expectations, but they didn't do anything to exceed them.
Do NOT get a room at this place! I booked this room through Groupon because my Uncle was diagnosed with inoperable cancer back in October so my family decided to all come together for him for Thanksgiving. After fighting traffic and traveling all the way from Florida we were late for dinner so we stopped by the hotel to grab our key and then headed over to my Uncle's for dinner. When we returned that night and took our luggage to our room we found that the room had not been cleaned from the previous tenants. There were pretzels all crunched up along the side of the bed, someone's deodorant was laying on the floor by the window and one of the beds had not been made. So I went to the front desk and asked for a new room which the manager promptly gave me and apologized profusely. When we moved all of our stuff to the 2nd room we found a LIVE baby roach under the sheets on one bed and a huge creepy crawly bug alive on the ceiling. We immediately went downstairs to the manager once again and I asked to just be let out of my reservations due to all of the inconveniences and nasty conditions. He was very kind and once again apologetic and even offered us free drink and snacks as we left but we declined because we were tired and anxious to find a decent room to sleep. The manager assured me that I would not be charged anything and that my refund would have to come from Groupon since I booked through them. After numerous corospondances with Groupon they have refused to refund me my money because the "hotel has to give them permission to do so and after speaking with someone at Courtyard they have declined to refund me my money. So long story short, DO NOT BOOK A HOTEL THROUGH GROUPON AND DO NOT STAY AT THIS HOTEL!!!
Check in was quick and easy. My room was large and clean, and the bed was so comfortable. I didn't hear any noise from the rooms near me, which was nice. The bar area was very nice and inviting. I wish I'd had time to sit at the fireplace and have a drink. Maybe I will next time!
Not worth the hassle - stay at another Marriott property. My king room was not available, so I was put in a double handicapped room. Keys didn’t work TWICE so I had to lug my stuff back and forth three times. No microwave to reheat my food from the 30 mins it took to get into my room and then to top it off, the freaking TV didn’t work! No remote in the room, had to call the front desk lady who clearly hates me at this point via no fault of mine but because of the low-grade property. As a frequent traveler, I will not be staying here again.
Great hotel. I'm never disappointed with Marriott properties -- they are my number one choice when travelling.
Courtyard By Marriott Louisville East is a US Lodging based in Louisville, Kentucky. Courtyard By Marriott Louisville East is located at 9608 Blairwood Rd, Louisville, KY 40222, USA.
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